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Overview
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Recent
Getting Your Data Out of RatePoint
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RatePoint No Longer Offering Email Ma...
(7)
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How do I quickly transition from RatePoint into my new Constant Contact account?
How do I backup/export my RatePoint email campaigns?
How do I export all of my contacts?
Reviews and Other Concerns
(6)
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How do I get my RatePoint reviews into Customer Lobby?
RatePoint to be Discontinued: Important Info
How do I export/backup all my RatePoint reviews?
"RatePoint Classic" (Our legacy product, prior to July 2011)
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Community Help
(29)
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Does RatePoint have support chat where I can get help?
How do I retrieve or change my RatePoint password?
Cancelling Ratepoint membership.
Reviews
(39)
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RatePoint review policy changed July 2011
How do I create a CitySearch profile? I can't find my business on there.
Can I hide negative reviews?
Email Newsletters
(58)
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RatePoint deliverability status (Comcast, RR.com)
How do I export my contacts?
How Do I Import Contacts from a Spreadsheet?
Surveys
(10)
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Can I put my logo at the top of my survey?
Can I put a link to my survey on a website or blog?
Can I add a coupon to the end of my survey?
Social Sharing
(11)
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How do I link RatePoint with my Facebook account?
How do I detach/unlink my Facebook account from RatePoint?
How do I remove the RatePoint tab (app) from my Facebook business page?
Announcements
(7)
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New RatePoint "tab" for Facebook.
Your customers, followers and fans can share your reviews on Twitter and Facebook
New sharing bar and review pages coming!
Archived Feature Requests
(24)
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Center align RatePoint Header/Footer
API to pull email address from a CMS or specified feed format
An API to send newsletters programatically.
Video Tutorials
(20)
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Video - Displaying Feedback & Testimonials on Your Website
Video- Using HTML & Text Links to Collect Reviews
Video - Using Popup Windows to Collect Reviews
RatePoint's New Review Suite
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Review Reports
(7)
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How do I get started with RatePoint?
What does my Review Score mean, and what factors are most important?
What does the "Quality Score" in my Review Report mean?
Your Business Listings/Profiles
(8)
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How do I make sure my CitySearch listing is hooked up to RatePoint?
How do I create a Bing/Yahoo/Google/Yelp/Citysearch business profile? I can't find one to link up to RatePoint.
How do I find my business's Yahoo Local page manually? It's not getting found automatically
Improving your score
(4)
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Outgoing "From Name" in email header of Review Requests
I emailed a "Review Request" to my recent clients. Can I re-send it to them later?
What's the most important place to collect reviews?
General Questions
(2)
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Where do RatePoint reviews go? How do they get shared?
How much does RatePoint cost? How does the price/plan work?
Feedback and Feature Requests
(0)
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Video Walkthroughs
(7)
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An overview of what RatePoint can do for your business
List of RatePoint video walkthroughs
Video: Monitoring -- How to get auto-notified of new reviews
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